MDX1958 - The Role of the Communication Center in Dementia Crisis Care
Course Description
Course Description
This course is specifically designed for communication center personnel to learn how to navigate dementia-related calls. The course begins by discussing general considerations while taking a dementia-related call. Through a deeper understanding of communication and de-escalation techniques, communication center personnel will be better equipped to respond to dementia crises, ensuring the safety and well-being of those involved. The course will also discuss the recent paradigm shift in dementia crisis response, which demonstrates the benefits of a change in the role of communication center personnel, the dispatching of appropriate resources, and the importance of a team-based approach when caring for persons with dementia. This course may also be useful for professionals in other areas of care who are looking for information on dementia crisis care from the perspective of the communication center.
Learning Outcomes
After completing this course, the learner should be able to:
- List general considerations when responding to a call from a person with dementia
- Explain the importance of de-escalation in place
- Determine the appropriate allocation of resources for a dementia-related call
- Explain why a team approach is critical when caring for patients with dementia
Key Features
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Expert-supported
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Real-world case studies
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Mobile-friendly
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Accessible
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Games & Flashcards
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Video content
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Audio-enabled in app
Refund Policy
You may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.
Notes
This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
This course does not require any additional purchases of supplementary materials.
Applies Towards the Following Certificates
- Certificate in Dementia Crisis Care : Certificate in Dementia Crisis Care