MDX1355 - A Manager's Guide to Superior Customer Service
1541592
Course Format
Online
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Course Description
[Business]
A Manager's Guide to Superior Customer Service
Sharpen the leadership and management moves that separate effective managers — practical, real-world content.
π TOTAL HOURS: 5 Hrs | π CEUs: 0.3 CEUs | π΅ COST: $79
π― What You'll Be Able To Do
- Lead a team through shared purpose and accountability.
- Manage change without losing the team along the way.
- Communicate clearly across roles and seniority levels.
- Apply emotional intelligence in high-stakes management moments.
- Balance leading others with sustainable personal practice.
β Why This Course Is Worth Your Time
- 100% Online, Self-paced — learn around your job and family
- 12-month access from the day you enroll
- Entry-level skills — no prior experience required
- No application, no prerequisites, no textbooks to buy
β± How Long It Takes
- Total course hours: 5 Hrs
π What You'll Earn
- Certificate of Completion after finishing all course requirements.
- 0.3 CEUs — PACE Continuing Education Units
π Requirements To Enroll
No application needed. All learners are eligible. There are no admission requirements. We recommend learners have a high school diploma or GED and basic computer and internet skills.
π Access Timing
Learners will:
- Get access to this course approximately 24-48 business hours from the date of enrollment.
- Have access to this course for up to 12 months from the date of enrollment.
π΅ Refund Policy
We want all of our students to have a positive and rewarding learning experience. If a student is not completely satisfied, we offer a refund policy.
To be eligible, submit a written request with a valid reason within 9 calendar days of registering. The student must not have attempted more than 25% of the course.
Email PACE@nu.edu with your full name, student ID, and course name. Approved refunds are issued within 60 days.
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Enrollment Information
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